Ajay K Online Resume

Nov 2019

Present

Assistant Manager

ABS Bangalore Urban, IN

Rostering Team leads, verifying the reports received from team leaders.
Talking one to one with the team members and understanding their concerns and motivating them to perform the delegated tasks.
Solving any misunderstanding aroused between team members and leader or with team members.
At the time of performance appraisal provided feedback to the team members regarding their performance during the period.
Handling clients call and updated the team with the new performance criteria that client is expecting.

Apr 2018

Nov 2019

Floor Supervisor

Transact Global BPO & Call center Bangalore Urban, IN

Assisting HDFC bank customers by booking the international flight tickets, hotels, other tour packages.
Providing end to end service for the HDFC bank customers in planning their trip.
Handling escalated calls, check the Root Cause for the escalation preparing RCA, coaching team members.
Sharing everyday sales report, attendance report, SLA report and login and logout report to Manager and clients
Rostering Team members, scheduling Cabs.

Jul 2014

Jan 2018

Digital Interaction Specialist.

[24]7 ai Bangalore Urban, IN

Handling customers query regarding their online order through email and chat.
Worked has a support SME assisting team members with their chats and emails and support Quality Analyst, auditing the chats and emails of the team.

Ajay Kumar K