AK

Ajay Kumar K

Hobbies: Long driving, Photography, Listening music, Playing Carom and Cricket.

Key Skills

Adaptability
English Language
Hindi Language
Kannada Language
Leadership
Management
Personality Development
Problem Solving
Team Management
Time Management

Professional Experience

Dec 2019
Present
Assistant Manager
ABS Bangalore Urban, IN
  • Rostering Team leads, verifying the reports received from team leaders.
  • Talking one to one with the team members and understanding their concerns and motivating them to perform the delegated tasks.
  • Solving any misunderstanding aroused between team members and leader or with team members.
  • At the time of performance appraisal provided feedback to the team members regarding their performance during the period.
  • Handling clients call and updated the team with the new performance criteria that client is expecting.
May 2018
Nov 2019
Floor Supervisor
Transact Global BPO & Call center Bangalore Urban, IN
  • Assisting HDFC bank customers by booking the international flight tickets, hotels, other tour packages.
  • Providing end to end service for the HDFC bank customers in planning their trip.
  • Handling escalated calls, check the Root Cause for the escalation preparing RCA, coaching team members.
  • Sharing everyday sales report, attendance report, SLA report and login and logout report to Manager and clients 
  • Rostering Team members, scheduling Cabs.
Aug 2014
Jan 2018
Digital Interaction Specialist.
[24]7 ai Bangalore Urban, IN
  • Handling customers query regarding their online order through email and chat.
  • Worked has a support SME assisting team members with their chats and emails and support Quality Analyst, auditing the chats and emails of the team.

Education

May 2011
Apr 2012
2nd PUC (Commerce) in Surana Ind PU College
Karnataka PU board

Certifications

2012
Personality development program.
ToastMaster international.
2013
Computer and Kannada
Bangalore University

Achievements

2012
Highest Attendance Award
  • Received highest attendance award 2011-2012.
2013
Punctual Student
  • Awarded most punctual student of BBM 2012-2013
2014
Best HR Manager.
  • Participated in inter class fest and was awarded as Best HR Manager.
2019
Quarterly best performer.
  • Received three times quarterly best performer award.

Languages

Telugu
(Fluent)
Hindi
(Fluent)
Tamil
(Native)
English
(Fluent)
Kannada
(Fluent)

Get in touch with Ajay