May 2008
Present
Growth Hub Leader - APAC & EMEA
IBM India Limited
Noida, IN
- Constructed partnerships between clients, team, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities.
- Balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio/program management and team/people management.
- Be the primary focal point and owner for all activities on a large complex contract.
- Translated customer requirements into formal agreements, establishing specific solutions and leading the efforts that culminate in client acceptance of the results.
- Key operational deliverables in Server, Network, Service desk management and DB.
- Handling multiple partners in each stream and ensuring necessary compliances in place during engagements with new partners.
- Evaluated asset and infra management tool and deployment standard service desk pertain to IT Established central IT help desk.
- Involved in Weekly Change Advisory Board Meeting. Created and Implemented Critical Incident Handling Process.
- Created and Implemented Emergency Change Handling Process.
- Created and Implemented Onboard\Offboarding Process.
- Played Crisis Management Leader SPOC for Global Infrastructure Services team coordination, escalation, IT & Info Security.
- Part of in New project Kick-off meetings committee Handled client, people & vendor management Metric submission and presentation to client.
- Involved in manpower availability, scheduling for the smooth operation Activity.
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