Customer Support Manager functions as primary point of escalation for high-level client questions, needs, wants and complaints. Thrives on interacting with customers to hear issues, requirements and requests and provides first-in-class customized solutions. Identifies trends by analyzing customer records, purchases, inquiries and complaints and developing rapid adaptable solutions.

Key Skills

Answering customer questions
Communications to customers
Customer Analysis

Professional Experience

Mar 2019
Jan 2021
Head of Customer Service
Sarthi enterprises Majalgaon, IN
Distribution company
Spearheaded team of [Number] supervisors and managers to enhance across-the-board customer support and better meet company service demands.
Facilitated inter-departmental communication to effectively provide customer support

Education

Jul 2021
May 2025
Computer engineering in Veermata jijabai technological institute
Mumbai University

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts

Winston S. Churchill

Hobbies & Interests

  • Adventure Sports
  • Reading
  • Trekking
  • Creative Writing
  • Writing & Reading
  • Creative Arts

Languages

English
(Fluent)
Hindi
(Native)
Marathi
(Native)

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