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Adil Pasha

A results driven leader with 16+ years of extensive world class customer service, management and sales experience. Skilled in developing business ideas, achieving and exceeding targets, effectively controlling costs and most importantly achieving high client satisfaction. Seeking positions but not limited to  Area/Regional manager, Project manager, Client relations manager, where I could using my skills and abundant experience in order to boost productivity and revenue

Key Skills

Sales and negotiation
Strategic Business Development
Client relations
Problem solving and influencing
Time Management
Strong communication
Leadership and team building
Performance Management (Talent Management)
Ambitious and goal oriented
Attentive to details

Professional Experience

Aug 2020
Present
Personal Manager
Business/P.R Manager Bengaluru, IN
Film Make-up and academy
 
  • Managing Seema Tabassum in client relations and business development for film industry which includes Bollywood and South Indian TV projects
  • Managing Seema Tabassum Academies
 
Aug 2007
Aug 2020
Cabin Manager
Emirates Dubai, AE
 
  • Overall management of all resources (time, product and people) through effective leadership to ensure that standards of safety, security and service are met and the world's best in-flight experience is consistently delivered
  • Demonstrate business awareness through responsible decision making taking into account the impact on business, customer and the crew
  • Allocated manpower and tasks appropriately skill level, special qualifications, languages and customer profile/distribution, ensuring tasks completion with timely follow-ups
  • Providing feedback, performance monitoring and provide coaching to individuals
  • Ensured customer complaints are fully investigated and managed effectively and appropriate service recovery applied
  • Report writing in order to maintain timely communication with company
Achievements - Excellent customer satisfaction feedback in the form of compliment emails, In-flight retail targets achieved and exceeded target of AED 2000 consistently , received Najm award for performance, Secured 100% marks in exams on Safety, Security and Medical emergencies complying with GCAA regulations annually. 

Feb 2005
Aug 2007
Tele-sales/Process Trainer/Voice coach
Firstsource Bengaluru, IN
B.P.O
 
  • Started as a customer service agent for a UK car insurer
  • Due to my strong communication and negotiation skills I was moved to the sales team where I consistently exceeded sales targets handling customer queries and coverting them in to sales
  • Sales for UK based car Insurance company Esure and Shiela’s wheels
  • Achievements:
  • Sales targets achieved and exceeded with high conversion ratio
  • Promoted to a trainer and voice coach
  • Train individuals on various processes depending on projects for UK based clients
  • Assess/identified trends in key performance areas to develop effective training plans
  • Actively involved in recruitment process to ensure quality candidates were recruited based on client requirement
  • Call monitoring, feedback and coaching
  • Post training evaluations and reporting/collation of data
  • Coordination with different operations teams with regards to the performance management and plan
  • Trained batches of fifteen trainees in time assigned to meet business requirements
 

Education

Feb 2008
Mar 2011
Bachelor of Arts in Periyar University

Languages

English
(Fluent)
Hindi
(Fluent)
Kannada
(Fluent)
Urdu
(Fluent)
Persian
(Basic)

Get in touch with Adil