Adhham Farook

 

Talent sourcing & Acquisition 

 

·         Developing and administering human resources plans and procedures that relate to company personnel 

·         Planning, organizing, and controlling the activities and strategies of the talent acquisition department 

·         Contributing to the development of HR department goals, objectives, and systems 

·         Re-Engineering the HR model based on organizations goals & objectives when required 

·         Implementing and revising a company’s compensation program 

·         Creating and revising job descriptions to boost work force efficiency & productivity 

·         Developing, analyzing, and updating the company’s salary budget 

·         Developing, revising, and recommending personnel policies and procedures 

·         Performing benefits administration 

·         Overseeing recruitment efforts for all personnel, including writing and placing job ads 

·         Overseeing exit interviews 

·         Maintaining company directory and other organizational charts 

·         Recommending new policies, approaches, and procedures relating to recruitment & selection 

·         Identify prospective candidates using a variety of channels 

·         Identify prospective candidates using a variety of channels ·         Review market anchor on compensation & benefits ·        
 Introduce attractive  internal referral schemes to meet monthly recruitment numbers   
 

Staff Reporting    :  04 Talent acquisition specialists & 01 AM talent sourcing 

 

Training & Development; 

 

·         Manage effective end-to-end  training delivery of  1200 + employees  across  all  business 

·         Effective skill gap identification using TNI & DIF  methodology 

·          identify training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments 

·         Design and expand training and development program/s based on the needs of the organisation and the individual 

·         Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. 

·         Monitor &  review performance of process trainers for effective training function 

·         Organize & manage cross functional meetings with numerous  linked department for effectiveness of training delivery 

·         Analyze the feedback based net promoter score after training delivery 

·         Encourage effective new initiatives from process trainers & implement initiatives that could add value for training delivery 

·         Conduct soft skill training session for required employees based on evaluation 

·         Design curriculum based on competency mapping 

·         Develop online training modules for critical areas of gap bridging 

·         Evaluate training delivery based on Kirkpatrick 04 stage model   

·         Effective training budget management 

   Staff Reporting    : 02 AM Training, 20 Trainers  

 

Human Resources; 

 

·         Administration of GHRP (HRIS) and cross audit on details uploaded. 

·         Ensure Timely Payments of Salaries & Bonuses within the agreed date to city bank 

·         Maintains the work structure by updating job requirements and job descriptions for all positions. 

·         Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. 

·         Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records. 

 

 

 

Sourcing; 

·         Managing Recruitment Agencies & Headhunters to make sure talent pipeline is enabled  , 

·         Strengthen Industry HR professional Networking by introducing industry best practices , 

·         Managing Recruitments process and exits, Corrective actions based on exit feedback. 

 

Performance Management; 

·         Timely implementation of 1st & 2nd half performance evaluations 

·         Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. 

·         Create awareness among employees about competency Metrix of the organization 

 

Training & Development; 

·          Educating staff members on Samsung policies & procedures (existing and forthcoming policies & procedures)      

·         Conduct Organization health check annually 

·         Conduct Training need identification , skill gap identification and schedule training if diagnosed as training requirement 

·         Based on company requirements external trainings to be arranged,                                                               

·         Cater training needs based on the Training Need Identification         

·          Conduct product training for partner staff, SEC RM/DM & Service center staffbased on request 

·         Conduct soft skills trainings to customer & partner interaction staff for effective closure of sales. 

·         Scheduling & supervising of  field training 

·         Facilitate overseas training for staff when required ·         Conduction of new staff orientation program General Affaires; ·         Supervision of branch admiration related function ·         Coordination with ministry of commerce & immigration department to obtain /renew visas of expects ·         Vendor Management, Managing Events, Overseas Travel arrangements, Office premises management, Security & Safety issues of staff & office premises  Staff Reporting    : 01 administration & GA executive, 01 Payroll management executive & 03 Field training executives 

 

 Training Management  

  Staff Reporting    : 01 Operation Manager, 06 Team Leaders & 04 Knowledge and escalation Team Leaders   

 

Job Description: 

 

·         Coordinate with Divisional Managers and senior supervisors and discuss training schedules and programs. 

·         Attend team leader and supervisor meetings to discuss in issues related to training and areas of personal development. 

·         Coordinate with audit department to finalize policies and processes for implementation. 

·         Existing Staff Training for Lanka Bell / Apollo / SLIC staff in areas of development. 

·         New Recruit Training with regard to Products, policies & Systems (Lanka Bell  Group) 

·      New Recruits Evaluations for Lanka Bell & Apollo agents to monitor training performance and evaluate suitability for deploying in work areas. 

·      Conduct Role Plays for both new & existing staff members to improve customer handling efficiency and avoid errors in communication. 

·   Conducting training for DCSL & Group 

·   Conduct Presentations both new & existing staff members assisting them to overcome fear in customer interaction and challenge diverse questioning by customers. 

·   Conduction of Month end Evaluations for 450 Customer care staff (Front Line staff, Cashiering Staff & BPO Staff) to identify and ascertain knowledge levels and conduct reviews for staff performance below 80%. 

·         Correction of Monthly Evaluation Papers and distribute to staff for them to identify the errors made and avoid the repetition. 

·         Preparation of training based on Training Need Analysis 

·         Prepare training reports.  

·         Coordinate & Schedule training Programs for customer care and other departments. 

·         Preparing & Evaluating Cluster post evaluations for front line staff, cashiers & supervisors. 

 Staff Reporting    : 07 Regional Trainers    

Training Customer care executives and developing training need analysis.