Jan 2016
Dec 2019
Technical Support Engineer
wipro technologies ltd
Pune, IN
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Designed Sharepoint master page and page layouts, serving as company's main Sharepoint support for all technical complications.
- Analyzed Hardware and Software issues to identify troubleshooting methods needed for quick remediation.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
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