Apr 2019
Present
Quality Assurance Analyst
24-7 Intouch
Hyderabad, IN
24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 20 years.
Provided regular updates to team leadership on quality metrics by
communicating consistency problems or production deficiencies.
Used Google Docs, Excel spreadsheet to create presentations, flowcharts and
graphs to prepare for various meetings.
Performed root cause analysis through Live Person, Sprinklr, SAP.
Collaborated with management to provide training on improved processes and
assisted with creation and maintenance of quality training.
Monitored inbound and outbound calls made by 27 employees to provide
constructive feedback.
communicating consistency problems or production deficiencies.
Used Google Docs, Excel spreadsheet to create presentations, flowcharts and
graphs to prepare for various meetings.
Performed root cause analysis through Live Person, Sprinklr, SAP.
Collaborated with management to provide training on improved processes and
assisted with creation and maintenance of quality training.
Monitored inbound and outbound calls made by 27 employees to provide
constructive feedback.
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