Message

Abdul Shaik

A versatile, hardworking individual driven to meet or exceed a company’s expectations to deliver high-quality cloud based software products. Experienced in Salesforce, Apex, SQL, Java and JavaScript. An effective listener that can communicate technical information in an easily understandable way. Offers a strong background in creative problem-solving and a proven ability to multi-task and prioritize in fast-paced, stressful environments.

Key Skills

Salesforce
Apex Coding
Javascript
Vlocity

Professional Experience

Sep 2021
Present
Senior Technical Analyst
Accrue Partnersobal Hyderabad, IN
Jade is a recognized leader for top growth, technology expertise and talent. Have domain expertise in verity of domains like high-tech, energy, pharmaceuticals and warehouse distribution
  •  Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning web Components for small set of users within the organization. 
  • Created multiple Lightning web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better. 
  • Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. 
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. 
  • Replaced all the JavaScript buttons with Quick Actions or Lightning web Components in Lightning. 
  • Developed Sites and associated Apex classes to allow customers login and submit their service requests.
  • Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud. 
  • Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units. 
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic. 
  • Implemented Integration with legacy system like Egnyte, Get Feedback, Gainsight for file storage and reading the data from Egnyte. 
  • Reviewing the test cases provided by the QA team and providing feedback.
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation
  •  Hands-on Experience with Vlocity APIs/Omniscripts.
Mar 2019
Sep 2021
Salesforce Developer
Accenture Bangalore, IN
Accenture is an Irish-American professional services company based in Dublin, specializing in information technology services and consulting.
  • Developed several Apex Classes, Triggers, and Visual Force pages. 
  • Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework. 
  • Change stage name in opportunity with lightning components. 
  • Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation. 
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. 
  • Developed component using Lightning Aura Framework. 
  • Designed and customized visual force pages using controller extensions, custom controllers and standard controllers. 
  • Developed applications visually using custom-built Lightning components. 
  • Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud. 
  • Closely worked with Salesforce.com consultants for implementing business solutions for their client requirements. 
  • Created lightning page with some customizations based on the components used and created the lightning app 
  • Code reviewing and implementing best practices of code and design pattern 
  • Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions. 
  • Printed and exported Reports, Email and Scheduled Reports and refreshed Salesforce Dashboards. 
  • Configured Custom Objects, Applications and Tabs.
  • Developed Custom Objects, Custom Reports and configured Analytical Snapshots to dump the data into on a regular basis. 
  • Worked on Test Cases by developing Test Classes to meet the required Code Coverage in Salesforce. 
May 2015
Mar 2019
Software Engineer
ATOS Pune, IN
Atos is a European information technology service and consulting company. Specializes in hi-tech transactional services, unified communications, cloud services.
  • Implemented Service Cloud Modules Case Management, Web to Case, Knowledge, Article Management and Solutions. 
  • Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert. 
  • Used Data Loader for insert, update and bulk import or export of data from Sales force Objects. 
  • Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document. 
  • Designed and implemented archiving of data using Batch Apex and Scheduling. 
  • Created custom service cloud application on top existing solution to improve the productivity of CRMs. 
  • Designed salesforce service cloud console to enhance productivity with dashboard like interface. 
  • Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.) 
  • Worked on integrating Using REST API. 
  • Developed batch interfaces and processes to integrate Salesforce.com with external systems. 
  • Experience in using Data loader and scheduling timely data backup operations using Apex scheduler. 
  • Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution. 
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages. 
  • Developed several Triggers, Apex Classes and Visual force Pages as a part of an application development. 
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages. 
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic. 
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. 
  • Implemented automation for User creation using Custom Site, Flows and Apex class 
  • Implemented automation to process the data in bulk.
  • Implemented automation to assign the permission set and public group based on the mirror user id. 
  • Deployed the functionality through Inbound and outbound change sets. 
  • Responsible for Managing the Servers Like TOMCAT, JBOSS. 
  • Responsible to conduct the health checks and free up the spaces in order process the Order data on daily basis. 
  • Driving the call with on shore colleagues to discuss the daily issues and stuck order and helping them to process it. 
  • Closely working with Tibco Middleware Team to handle the backlogs. 
  • Deploying the builds in pre-prod and prod. 
  • Working Experience with SQL Server and Unix Environment. Involved in Bridge calls when Outage happens to fix the issues faster. 

Education

Apr 2012
Mar 2015
Bachelor Of Computer Application in Sri Chaithanya Degree & PG College
Vikrama Simhapuri University

Certifications

Salesforce Certified Administrator
Salesforce
Salesforce Platform App Builder
Salesforce
Salesforce Certified Platform Developer I
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce

Achievements

Client Satisfaction Award
Received an award from an Bloom Energy client for delivering the project on time and with minimum bugs.

Hobbies & Interests

  • Cooking
  • Food Tasting
  • Running
  • Traveling
  • Watching Cricket

Languages

English
(Fluent)
Hindi
(Fluent)
Telugu
(Native)
Tamil
(Basic)

Career Aspiration

As an employee, my main expectation is to provide excellent service to my customers. I see myself in 3-5 years continuing to grow within the company, taking on more responsibilities and potentially even moving into a leadership role.

Get in touch with Abdul