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Abdelhamed Karam Abdelhamed Mohamed

Gifted team leader offering more than 4 years of experience in demanding environments focused on producing cutting-edge systems for E-commerce and supply chain . Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.

Key Skills

Microsoft Excel
Microsoft Office
Communication Skills
Creativity skills

Professional Experience

Jul 2021
Present
Team leader
Noon 10th of ramadan, EG
Team leader (PS team)
 
  • tracking WMS supervisor , send Daily Attendance , share the blank items to make manpower allocation in right way , tracking FBN sheet to reduce the mispick in pick process , create the TAT to reduce the breaches in all lanes , tracking the shipping promise after the cutoffs , tracking the productivity per hour for the agent , tracking PNM to solve any shipment in the WH.
 
Dec 2020
Jul 2021
Assist team leader
Noon Giza, EG
Problematic solving team and zendesk
 
*able to tracking the shipment in WH and solve it . also issue relating to OB team.
*connecting with CS to solve the customer issue. 
Dec 2019
Jan 2021
QC - Agent
Noon (outsource) Giza, EG
 Best QC in Yellow Friday Campaign and pack up for the supervisor , create weekly report about performance for everyone , tracking WMS supervisor , follow 5S method in work area , responsible for assist SV in his tasks . 
Dec 2017
Sep 2018
Cashier
Shooting club - October Giza, EG
Shooting club - October
collecting the money per day and make the orders for waiters.
Nov 2017
Dec 2018
Call Center Customer Service Representative
Vodafone Cairo, EG
Wasla - Vodafone
connecting with the customers to handling them to solve them cases.
May 2017
Oct 2017
Graduate Trainee
Banque misr Giza, EG
training
setting behind the customer service to learn all transaction.

Education

Sep 2014
May 2018
Good in Business administration
Modern academy for science and technolgy

Hobbies & Interests

  • Reading
  • Traveling
  • Football

Languages

English
(Fluent)
French
(Fluent)

Get in touch with Abdelhamed Karam