Abdal Khan Online Resume

Apr 2024

Present

Senior Operations Executive

Atlys Visas on time Mumbai, IN

Atlys Visas is a trusted visa consulting firm dedicated to helping individuals and businesses navigate the complex world of visas efficiently.

Launched long-haul travel products for Schengen, Canada, KSA, UK, Australia, and New Zealand in the Atlys B2B space.
Managed and solved operational challenges for ground sales and key account management teams, boosting service delivery to B2B partners.
Streamlined communication between cross-functional teams, improving efficiency and response times for client requests.
Conducted webinars for Atlys B2B agents with the marketing team, peaking at 300 viewers.
Trained sales teams and new managers from other platforms, ensuring they were equipped for success.

Feb 2023

Present

Ops Training & QA Specialist

Tropelet Technologies Private Limited Mumbai, IN

Visa Services.

Operations Training and Quality Assurance Specialist with expertise in handling visa requirements for over 40 countries.
Skilled in facilitating efficient visa processing for employees and clients, ensuring compliance with regulations and delivering exceptional service.
Experienced in training new staff members, imparting operational knowledge, and fostering a culture of excellence.
Proficient in implementing quality assurance measures, conducting audits, and providing valuable feedback to optimize operational processes.
Strong commitment to maintaining high standards and enhancing overall efficiency in operations.

Jan 2022

Mar 2023

Customer Experience Operations Manager

Hansa Direct Navi Mumbai, IN

Hansa Direct: A data-driven marketing consultancy with a decade of expertise in building integrated customer experiences for business growth.

Customer Experience Manager at Hansa Direct, focusing on operational excellence.
Proactively deliver premium customer experiences, ensuring customer satisfaction.
Build strong customer relationships through a consultative approach.
Achieve and exceed KPIs, quality goals, and productivity targets.
Identify and capitalize on opportunities to enhance the customer experience.
Provide first-contact resolution and negotiate positive outcomes for customers and the Mahindra & Mahindra brand.

Jan 2020

Feb 2022

Visa Officer

VFS Global, Hexaware Technologies Navi Mumbai, IN

VFS Global is an esteemed intermediary that facilitates seamless communication between applicants and Embassies.

Certified in embassy missions including The Kingdom of the Netherlands, Canada, Germany, Georgia, and Malta.
Proficient in managing customer redressal and logistics for passport and vital document operations.
Serve as a mediator between applicants and VFS Global, ensuring efficient and satisfactory service delivery.
Expertise in handling complex customer queries, complaints, and escalations.
Strong problem-solving skills to resolve issues related to document processing, appointments, and delivery.
Excellent communication and interpersonal skills to build rapport with applicants and provide clear guidance throughout the process.

Dec 2017

Dec 2018

Business Development Associate

Xanadu Realty, Live Digital Navi Mumbai, IN

Wherever you are in your business or product lifecycle, Xanadu creates drawing-board solutions to accelerate your growth.

Successfully contributed to the success of Project Ramrajya, a highly acclaimed residential project targeting Middle Eastern regions.
Achieved outstanding results in the Mumbai market with Project Aerocity, securing maximum visitations and bookings, including significant pre-sales achievements.
Played a pivotal role in Project Adhiraj Capital City Kharghar, overseeing the successful launch of both residential and commercial phases.
Consistently ranked among top performers, demonstrating exceptional sales skills and professionalism.
Expertise in closing deals with NRI customers and delivering excellent customer experiences.
Skilled in pre-ascertaining calls, achieving rapid results within short activation periods.

Abdal Khan