Aug 2017
Present
Sr. Associate
Reliance Industries
Navi Mumbai, IN
- Prepare reports from Tableau 10.4 like Daily, Weekly and Monthly Dashboards.
- Handling multiple reports on excel, working on formulae, pivot table, charts/graphs & various other functions of excel for accurate data delivery.
- Working on SAP CRM tool – data upload and resolving the SRs.
- Managing day to day Service request arrival pattern to drive better SLA
- Interacting with Resolver groups for smooth function of process & better customer service experience.
- Played a major role in setting up the process expectations, finding process gaps & created SOP’s which are duly signed by Business owners.
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