Message

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call.

Key Skills

Excellent Communication skills
Activity Sequencing
Fast Typing Skills
Active listening
Analytical Skills
Action-oriented

Professional Experience

Sep 2015
Sep 2019
Call Center Agent
EMS Call Center Washington D.C., UM
  • Worked productively to determine the needs of customers and fast track solutions to those needs. 
  • Answered inquiries by effectively researching, locating, and relaying information to customers. 
  • Maintained call center database by collecting and recording information. 
  • Continually worked to enhance call center's reputation by providing quality and timely service. 
  • Attended educational seminars to improve knowledge and skills. 
Oct 2013
Sep 2015
Customer Service Agent
Xylo Corporation Tadmait, UM
  • Address all customer service queries in a polite, accurate, and timely fashion. 
  • Worked well with upper management to ensure ultimate customer satisfaction. 
  • Achieved a customer satisfaction rating of 97% within 8 months of employment. 
  • Received the Customer Service Agent of the quarter award twice. 
  • Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers. 

Education

Aug 2008
May 2012
B.S. in Communications in Arizona State University
Sep 2004
May 2008
High School Diploma in Tempe High School

Certifications

2014
Certified Call Center Manager
CallNet
2015
Quality Assurance Mastery Certification
CallNet

Achievements

2016
Provide customer satisfaction by good resolution
Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives. 
2011
Delivered world class customer service
Responded to customer inquiries requests; resolved issues efficiently and professionally. 

Quote

“Your time is now and what you do with it is what matters.”

Steven Cuoco

Hobbies & Interests

  • Astrology
  • Astronomy
  • Bicycle Riding
  • Bungee Jumping
  • Hockey
  • Pool

Languages

English
(Native)
Spanish
(Basic)
German
(Fluent)

Career Aspiration

In three years, I see myself as a successful Call Center Agent, and learn new skill that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest three years' time specializing in a career I find extremely interesting and motivating.

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