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Strong Technical Author with past experience writing end-user documentation for high-end consumer electronics. Seeking to grow brand loyalty and customer satisfaction at LG. At Ampere Communications, wrote 60% of the technical manuals for 15 flagship products.

key skills

professional experience

Technical Author
Microsoft  |  Redmond, US
Oct 2016 - Jan 2020

  • Authored and published 2 product user manuals for mobile apps. It serves 15,000 clients across country.
  • Conducted audience analysis. Collaborated with IT Managers and stakeholders to generate instructional and user guides.
  • Edited and updated all published and in-queue technical documentation as per marketing guidelines.
  • Produced documents with infographics that are engaging, easy-to-read and visually-appealing to readers.
Technical Author
Ampere Communications  |  St Paul, US
Nov 2013 - Sep 2016

  • Wrote 60% of all end-user manuals for 15 flagship products, including phones and tablets.
  • Worked directly with 25+ subject matter experts to build understanding of product operation best practices.
  • Received “Standout Employee” company award for dedication and efficiency. Contributed materially to a 25% increase in customer satisfaction.
  • Trained 2 other technical writers in research and writing process.

education

Bachelor of Arts
Texas University
Jun 2007 - Jun 2011 - Texas City, US
MS in Writing
Michigan University
Aug 2011 - Aug 2013 - Michigan City, US

achievements

Standout Employee Award
Received company “Standout Employee” award for contribution including an estimated 25% customer satisfaction boost.
Team Lead
  • Authored two 500+ page software user guides for alarm automation software and created an enterprise-level documentation system that is still in use today.
  • Managed the documentation system, creating and designing templates using Adobe InDesign, Photoshop, SnagIt and Help and Manual, contributing to the company website marketing copy, customer service, and external customer training.

certifications

Grammar and Punctuation Certification
University of California

hobbies & interests

Career Aspiration

In the next three years I want to obtain a long term career as the Technical Author at XYZ Company by deploying sound administrative and certified expertise in writing and editing product manuals and end user documentation.

favorite quote

"I have not failed. I've just found 10,000 ways that won't work."

~ Thomas A. Edison

languages

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