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Work Experience (2)

I am a fresher

Microsoft

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United States of America

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Currently working here

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Experience *

Authored and published 2 product user manuals for mobile apps. It serves 15,000 clients across country.
Conducted audience analysis. Collaborated with IT Managers and stakeholders to generate instructional and user guides.
Edited and updated all published and in-queue technical documentation as per marketing guidelines.
Produced documents with infographics that are engaging, easy-to-read and visually-appealing to readers.

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Ampere Communications

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Currently working here

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Experience *

Wrote 60% of all end-user manuals for 15 flagship products, including phones and tablets.
Worked directly with 25+ subject matter experts to build understanding of product operation best practices.
Received “Standout Employee” company award for dedication and efficiency. Contributed materially to a 25% increase in customer satisfaction.
Trained 2 other technical writers in research and writing process.

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Education (2)

Bachelor of Arts

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MS in Writing

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Standout Employee Award

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Received company “Standout Employee” award for contribution including an estimated 25% customer satisfaction boost.

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Team Lead

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Authored two 500+ page software user guides for alarm automation software and created an enterprise-level documentation system that is still in use today.
Managed the documentation system, creating and designing templates using Adobe InDesign, Photoshop, SnagIt and Help and Manual, contributing to the company website marketing copy, customer service, and external customer training.

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6+ Yrs Exp.

First Name

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Mobile No. yourmail@email.com

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Strong Technical Author with past experience writing end-user documentation for high-end consumer electronics. Seeking to grow brand loyalty and customer satisfaction at LG. At Ampere Communications, wrote 60% of the technical manuals for 15 flagship products.

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key skills

Interpersonal Skills

Team Management

Big Picture Thinking

FrameMaker

Creativity

Innovative Thinking

professional experience

Technical Author

Microsoft | Redmond, US

Oct 2016 - Jan 2020

Authored and published 2 product user manuals for mobile apps. It serves 15,000 clients across country.
Conducted audience analysis. Collaborated with IT Managers and stakeholders to generate instructional and user guides.
Edited and updated all published and in-queue technical documentation as per marketing guidelines.
Produced documents with infographics that are engaging, easy-to-read and visually-appealing to readers.

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Technical Author

Ampere Communications | St Paul, US

Nov 2013 - Sep 2016

Wrote 60% of all end-user manuals for 15 flagship products, including phones and tablets.
Worked directly with 25+ subject matter experts to build understanding of product operation best practices.
Received “Standout Employee” company award for dedication and efficiency. Contributed materially to a 25% increase in customer satisfaction.
Trained 2 other technical writers in research and writing process.

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education

Bachelor of Arts

Texas University

Jun 2007 - Jun 2011 - Texas City, US

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MS in Writing

Michigan University

Aug 2011 - Aug 2013 - Michigan City, US

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achievements

Standout Employee Award

Received company “Standout Employee” award for contribution including an estimated 25% customer satisfaction boost.

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Team Lead

Authored two 500+ page software user guides for alarm automation software and created an enterprise-level documentation system that is still in use today.
Managed the documentation system, creating and designing templates using Adobe InDesign, Photoshop, SnagIt and Help and Manual, contributing to the company website marketing copy, customer service, and external customer training.

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certifications

Grammar and Punctuation Certification

University of California

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English Composition

Duke University

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hobbies & interests

Reading books

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Creative Writing

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Writing Poem

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Acting

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Beat Boxing

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Cars

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Career Aspiration

In the next three years I want to obtain a long term career as the Technical Author at XYZ Company by deploying sound administrative and certified expertise in writing and editing product manuals and end user documentation.

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favorite quote

"I have not failed. I've just found 10,000 ways that won't work."
~ Thomas A. Edison

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languages

English Native

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French Fluent

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German Basic

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key skills

professional experience

education

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certifications

hobbies & interests

Career Aspiration

favorite quote

languages

Import your CV

Basic Information

Are you sure?

If you reset, you'll lose all the data filled in here.

Summary

Key Skills

Work Experience (2)

Education (2)

Projects (0)

Certifications (2) (Optional)

Achievements (2) (Optional)

Hobbies & Interests (6) (Optional)

Languages Spoken (3)(Optional)

Career Aspiration (Optional)

Social Media (Optional)

Quote (Optional)

Display Picture (Optional)

Upload your photo

See it on your laptop for best experience

key skills

professional experience

education

achievements

certifications

hobbies & interests

Career Aspiration

favorite quote

languages

social media