Inzamamul Haque

Experienced IT Engineer with over 4 years of experience in an IT Industry.Excellent reputation for resolving IT issues and improving user satisfaction. Recognized consistently for performance excellence and contributions to success in IT Industry.Strengths in resolving technical issues with the systems and hand on experience on Microsoft Tools.Focused on resolving IT issues related to ISP network and infrastructure.

Key Skills

Microsoft Software Troubleshooting
5 Yrs
Hardware Troubleshooting
5 Yrs
Excellent Communication
5 Yrs
Time management
5 Yrs
Call Management
5 Yrs

Professional Experience

Aug 2018
Present
Sr Technical Associate(Subject Matter Expert)
Tech Mahindra Hyderabad, IN
Tech Mahindra Limited is a leading provider of digital transformation,consulting and business re-engineering services and solution.
• Assisting with the detection and recording of possible problems
• Maintaining accurate hardware and software inventory and configuration information
• Performing Incident investigation diagnosis and resolution
•Monitoring the status and progress towards resolution of assigned incidents
• Provides technical support to the organization's internal users of computer applications and hardware
• Provide hardware and software support for all supported personal computer and mobile devices plus associated peripherals
• Testing the network remotely to find any error and then resolve it.

Sep 2016
Sep 2018
Sr Technical Associate
Wipro Limited Kolkata, IN
Wipro Limited is an Indian Multinational Corporation that provides information technology,consulting and business process services.
  • IT Support to organization's internal users
  • Troubleshooting problems across windows operating system and applications
  • Providing technical assistance and support for incoming queries and issues related to computer systems,software and hardware.
  • Resolving technical problems with Local Area Networks(LAN),Wide Area Networks(WAN)
  • Documenting,tracking and monitoring the problem to ensure a timely resolution
  • Responding to telephone calls,email and personnel requests for technical support

Education

Apr 2012
May 2016
Bachelor of Engineering in Corporate Institute of Science and Technology
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Apr 2009
May 2011
Intermediate in Zila School
Bihar School Examination Board
Apr 2008
May 2009
Matriculation in Zila School
Bihar School Examination Board

Certifications

2020
ITIL V3-2011-Foundation
Tech Mahindra
2020
Lean Six Sigma-Yellow Belt
Tech Mahindra

Achievements

2019
Best Technical Associate of the year 2019
  • Increased performance consecutively for 4 Quarters from Q1 to Q4 and successfully met end of year KPIs
  • Delivered 90% productivity and completed the work on time.
  • Managed to score more then 80% NPS throughout the year 2019
2020
Promoted as an SME(Subject Matter Expert)
  • Mentoring a team for more than 6months
  • Quickly promoted from Technical Associate to Sr Technical Support as a Subject Matter Expert
  • Improved the quality score by coaching the associates and sharing the feedback on real time.

Quote

"Difficulties in yourlife do not come to destroy you but tohelp yourealize your hiddenpotential and power.Letdifficulties know that you aredifficult."

APJ Abdul Kalam

Hobbies & Interests

  • Cricket
  • Playing football
  • Reading history
  • Watching Sci-fi movies
  • Stock Trading

Languages

English
(Fluent)
Hindi
(Fluent)
Urdu
(Native)
Bengali
(Fluent)
Arabic
(Basic)

Career Aspiration

Well in 3 years i hope to have moved into a position very much like this one,but with more of an in impact on the department's big picture development. I am up for a challenge.In 3 years i would like to put my experience to use in a ways that helps others achieve what i have attained.

Get in touch with Inzamamul