Gurpreet Singh Chanana

• Selling products and services using solid arguments to prospective customers.
• Performing cost-benefit analyses of existing and potential customers.
• Developing relationships with key decision-makers in target organizations for business
development.
• Interfacing with clients for suggesting the most viable product range and cultivating
relations with them for securing repeat business.
• Managing activities pertaining to negotiating / finalization of deals for smooth execution of sales.
• Developing plans and value added solutions designed to assure achievement of agreed to the volume, market share and profit objectives.
• Creating and sustaining a dynamic environment that fosters career development opportunities and motivates high performance amongst team members.

• Performing audits and performing calibration on scheduled audits.
• Analyzing Excellence Management audits.
• Compiling reports for our representatives and management team.
• Regular reviews of FCC colleagues on their auditing performance that are effective, clear, and inspire our colleagues to continue towards greatness.
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions with collaboration with the operational team; escalating unresolved issues.

• Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems quickly and efficiently.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Described product to customers and accurately explained details and care of merchandise.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Helped drive sales goals and achieve monthly quotas.
• Asked open-ended questions to assess customer needs.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Recommended alternative items if product was out of stock.