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Burhan Ul Ayub

A focused dedicated and resourceful individual with Over 17 Years of pioneering success in delivering optimal results in high-growth environments .offering practical experience in the areas of Customer services and Airport operations.

Key Skills

Managing Teams
Airport operations
Customer services
Business Development
Crisis Management
Peoples manager

Professional Experience

Oct 2021
Present
Passenger services manager
Air India SATS New Delhi, IN
Airlines/Aviation/Ground Handling
Handling of Terminal operations, Managing operational Team of more than 200 Staff. 
Jul 2016
Jul 2020
Manager Cabin appearance and customer services
InterGlobe aviation (Indigo) New Delhi, IN
Airlines/Aviation
Handling the pan india Aircraft maintenance vertical of Indigo fleet. Which includes grooming of more than a fleet of 260 Airbus A320, 321 and ATR 72-600
Nov 2014
Aug 2016
Airport Operations Manager
InterGlobe aviation (Indigo) Srinagar, IN
Airlines/Aviation
Heading the over all station operations of Indigo at Srinagar International Airport.
Jun 2012
Dec 2014
Airport Operations Manager
InterGlobe aviation (Indigo) Chandigarh, IN
Airlines/Aviation
Heading the airport operations for Indigo at Chandigarh civil terminal.
Jan 2010
Jul 2012
Assistant Manager
InterGlobe aviation (Indigo) Srinagar, IN
Airlines/Aviation
Responsibilities of staff rostering, Appraisal, trainings, assisting APM in daily operations and maintaining the On time performance of the airlines from the station.
Jan 2008
Feb 2010
Customer Service Manager
Marina Gulf Trading Manama, BH
Retail
Retail operations manager, handling after sale services to clients and heading the store operations.
Nov 2003
Feb 2008
Customer service executive,
JET AIRWAYS (Jetlite) Srinagar, IN
Airlines/Aviation
Check in, Passenger facilitation,  Arrivals and departures , Boarding gates , Baggage services.

Education

Nov 1998
Dec 2001
Bachelor of arts in AmarSingh College
University of Kashmir

Certifications

Basic AVSEC
Air India SATS

Achievements

Professional Achievements
Year 2010: Lead the Pre-Launch Team for set up of Srinagar station with IndiGo in capacity of Assistant Manager 
 
• Year 2012: Lead the formation of Chandigarh Station with IndiGo in capacity of Airport Manager.
 
• Year 2017: Controlled cutover of ground handling to Celebi at Cochin which included implementation of IndiGo processes, Training of Celebi Manpower regarding our set procedures and post implementation Support. 
 
• Year 2018: Lead from Corporate office forimplementation of revised cabin grooming processes for Transit/Turnaround and Base operations with the cutover of AGILE (Subsidiary of IndiGo) at BLR, HYD, CCU, MAA, DEL, BOM (All Metro stations).
• Year 2019: implemented Ramp standardization work processes as subject matter expert for Cabin grooming, which includes reducing the turnaround cleaning time in order to improve on OTT.

Quote

It’s nice to be important, but it’s more important to be nice !

Hobbies & Interests

  • Reading
  • Traveling

Languages

Hindi
(Fluent)
Urdu
(Fluent)
Punjabi
(Fluent)
Jammu & Kashmiri
(Native)
Arabic
(Basic)

Career Aspiration

Seeking to work and contribute in a challenging work environment, in which I am given the opportunity to play direct role in the unlimited growth and success of solid organization.

Get in touch with Burhan